Michelle has long and varied experience beginning with Travelers Insurance in Hartford, CT. Following her relocation to NH, she served as Small Business Manager at Healthsource, NH and then as Regional Small Business Manager for Tufts Health Plan and lastly, as a Business Analyst for a Broker Technology Company prior to joining WBS in 2002. In each of these roles, Michelle has proven her ability to streamline internal operations to ensure efficiency and timeliness of new group setup and renewal as well as to ensure overall client satisfaction. The systems Michelle has designed handle thousands of small to large size groups both efficiently and accurately through the setup and renewal process, as well as ongoing customer service throughout the year. Michelle also has extensive expertise in account management, benefit-related technology, operations and web design.